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Marketing for Vacation Rentals and Small Hotels in a Shifting Market

The lodging market is shifting, but there's no need to despair. Small hotels and vacation rentals can confidently navigate these changes by using smart marketing tools. Embrace your unique strengths, such as flexibility and personalized experiences, and you can continue to attract guests and thrive, even in uncertain times.

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August 10, 2024

Changing Market: Steps Forward for Smaller Hotels and Vacation Rentals

The travel industry is always on the move. Major brands like Hilton and Airbnb are reporting a slowdown in demand according to recent article by the Points Guy. While this might seem like a cause for concern, it's actually an opportunity for small hotels, boutique hotels, and vacation rentals to take meaningful steps forward. Navigating these changes with resilience and creativity will allow you to survive and thrive in the face of uncertainty.

Navigating Market Shifts: Stepping Forward with Small Hotel Marketing Tools

rise of personalized experiences
According to a Salesforce study, 65% of customers in 2023 expect personalized experiences, up from 52% in 2021. This underscores the growing importance of personalization in meeting consumer expectations within the travel and hospitality industry. Hotels and vacation rentals that leverage personalization can differentiate themselves and build stronger guest relationships

As larger hotel chains experience reduced demand, small hotels might notice a dip in bookings. This trend could tempt you to lower prices, but your true advantage lies in offering something different. Guests today crave experiences that feel personal and distinct. By zeroing in on what makes your hotel unique—local flavor, tailored service, or sustainability—you can draw in travelers looking for more than just a place to sleep. Using effective small hotel marketing tools can help you spotlight these unique qualities and connect with your ideal guests.

✅ Actionable Steps:

  • Identify and Embrace Your Niche: Focus on what distinguishes your hotel. Whether it's your connection to local culture, eco-friendly initiatives, or a welcoming atmosphere for families, ensure these features are front and center in your marketing.
  • Create Value-Added Packages That Enhance Guest Experience: Instead of simply lowering rates, consider creating value-added packages that include local tours or dining experiences. This approach can enhance the guest experience without impacting your revenue.

Standing Out in a Competitive Market: How Boutique Hotels Can Step Up Their Game

personalization
A Mastercard-sponsored report found that organizations delivering personalized experiences see better financial performance, with in-person customer experience being a key driver of personalization ROI. This aligns with the expectation that 90% of consumers want organizations to know their interests and anticipate their needs

Boutique hotels often strike the perfect balance between luxury and one-of-a-kind experiences. However, economic shifts can make even affluent travelers more cautious with their spending. As major hotel brands incorporate boutique-style amenities at competitive prices, it becomes even more critical for your property to stand out. The key lies in emphasizing what makes your boutique hotel unique. Guests often choose boutique hotels for a bed and an experience that aligns with their lifestyle. Whether through art, design, or wellness, your property's story should resonate deeply with your guests. Leveraging small hotel marketing tools tailored to boutique properties can help you communicate this story effectively.

✅ Actionable Steps:

  • Elevate Guest Experiences Beyond the Ordinary: Go beyond the basics to create lasting experiences. This could involve personalized touches like a welcome note or more elaborate offerings like a curated local tour. Consider integrating local art exhibitions or wellness retreats to enhance the guest experience.
  • Tell a Compelling Story That Resonates with Guests: Every boutique hotel has its own story. Ensure your marketing reflects this narrative, engaging guests who are looking for a distinctive stay. Use social media, your website, and email marketing to share this story and connect with potential guests.

Leveraging Flexibility: Taking Bold Steps with Vacation Rental Marketing

For vacation rental owners, the tightening regulatory landscape and the risk of market saturation present unique challenges. However, vacation rentals continue to offer advantages that traditional hotels often need help to match, such as more space and greater flexibility. This makes them particularly appealing to families, groups, and those seeking extended stays. The ongoing trend of "bleisure" travel—where guests combine business and leisure—provides additional opportunities. By emphasizing your property's spaciousness and home-like comforts in your vacation rental marketing, you can attract guests who seek more than just accommodations.

✅ Actionable Steps:

  • Highlight the Unique Flexibility of Your Property: Emphasize the flexibility and space your vacation rental offers, which can be especially appealing for more extended stays or group travel. Highlight amenities like fully equipped kitchens, dedicated workspaces, and inviting outdoor areas in your marketing.
  • Stay Ahead of Regulatory Changes to Maximize Potential: Keep informed about local laws affecting short-term rentals and adjust your business practices to stay compliant. Consider joining local associations to stay updated on regulatory changes and advocate for fair policies.

Your Opportunity to Adapt

Deloitte's 2024 Summer Travel Report indicates that 44% of summer travelers in 2024 are from higher income brackets, compared to 35% the previous year. This demographic shift suggests a demand for high-end experiences and accommodations, emphasizing the importance of offering unique and personalized experiences to attract these travelers.

When the market shifts, consider it an invitation to adapt, innovate, and take steps forward. Whether you manage a small hotel, boutique property, or vacation rental, the unique strengths of your business are your greatest assets. By focusing on what sets you apart and responding to the evolving needs of your guests, you can navigate these uncertainties with confidence and come out stronger on the other side.

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