I just read an article I thought was too good not to share—especially if you're looking for simple, effective ways to improve your guest experience and drive more bookings to your vacaton rental or hotel.

Here’s a quick summary of the five strategies:

1. Respond to feedback with heart – When a guest leaves a review or shares a concern, don’t just reply—respond in a way that feels personal. Offer something thoughtful, like a small discount for their next stay or even just a genuine note of appreciation.
2. Add surprise-and-delight moments – Use what you already know about repeat guests to offer unexpected perks. Maybe it’s a late check-out, a welcome drink, or a room upgrade they weren’t expecting. These touches build loyalty without breaking the bank.
3. Let a digital assistant help out – AI chat tools and automated responses can help answer guest questions quickly, even before they ask. It’s a great way to improve communication and ease the load on your team.
4. Create digital itineraries with local flavor – Share a few curated local recommendations or even a sample itinerary that guests can access from their phone. This adds value to their stay and sets you apart.
5. Send proactive pre-arrival messages – A simple message before check-in can go a long way—whether it’s sharing check-in details, offering upgrades, or answering FAQs. It helps reduce friction and sets a positive tone.

"True hospitality consists of giving the best of yourself to your guests." — Eleanor Roosevelt ​

Want the full article? It’s a quick, insightful read:
👉 Read it here

Have you already tried any of these ideas—or is there one you’re excited to test? Let me know. I’d love to hear what’s working for you right now.

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